Reports to: Assistant Manager

Summary of Position:  

Oversee the safe operation of the jump courts while providing friendly, responsive service to create an exceptional entertainment experience for our customers. A Court Supervisors attitude directly effects how Jump Trampoline Park as a whole is perceived.  Your main functions are to ensure that all company policies are being followed and that all jump areas are properly maintained to ensure a safe and enjoyable experience for our customers.

Duties & Responsibilities:

  • Greet and assist customers entering the courts.
  • Explain jump areas and rules for each station.
  • Ensure that all jumpers have a valid wristband, proper footwear and no loose jewelry.
  • Coordinate clearing the courts of jumpers whose wrist bands have expired.
  • Coordinate clearing the courts or surrounding area when there is an injury.
  • Ensure that all pads, nets, springs and other safety items are installed and functioning properly.
  • Ensure that all jumpers are following rules.
  • Alert jumpers of their expired time.
  • Cut off expired wristbands.
  • Assist jumpers or watchers with any questions.
  • Keep jump areas clean.
  • Fluff the foam pit as needed.
  • Resolve customer complaints.
  • Request assistance using paging radios.
  • Report problems with equipment to manager on duty.
  • Maintain a fully stocked backpack of first aid supplies.
  • Restock incident reports and place in designated area.
  • Attend to any and all injured visitors within your designated area.
  • Fill out incident report forms as protocol calls for.
  • Report any and all injuries to court supervisor and/or management who is responsible for backing up the footage on the video cameras and uploading to the Incident Report Form with completed waiver.
  • Other duties as assigned by management or needed by the business.
  • Complete opening and closing duties.
  • Performs his or her job in a friendly, courteous manner at all times.
  • Promptly informs the Manager on Duty of any and all customer complaints or comments or discipline issues with jumpers.
  • Performs other related duties as assigned by the Manger.

 

Qualifications:

  • Willingness to be a Team Player and Hard Worker.
  • Must be able to communicate clearly with managers but especially with customers.
  • Be able to reach, bend, stoop and frequently lift up to 25 pounds.
  • Be able to work in a standing position for long periods of time (up to 10 hours).