Reports to: Assistant Manager

Summary of Position:  

Provide friendly, responsive service to create an exceptional entertainment experience for our customers. A Birthday Party Host/Event Coordinator’s attitude greatly effects how Jump Trampoline Park as a whole is perceived.  You have five main functions, servicing birthday parties and group events, verifying waivers, preparing jumpers, and adhering to a strict timing schedule. Thank all customers for hosting and/or attending an event at Jump.

Duties & Responsibilities:

  • Receive payment by cash, credit cards, vouchers, or gift cards.
  • Greet and assist customers entering the party zone.
  • Assist customers with waiver completion.
  • Verify new customer waivers.
  • Prepare customer for jumping.
  • Explain all trampoline safety rules to jumpers prior to party jumping.
  • Responsible for setting up, cleaning up, and maintaining party tables.
  • Adhere to strict party timing schedule.
  • Serve food, beverages, and cake to party guests.
  • Ensure there is adequate space/seating for all party guests.
  • Ensure each party gets everything included in package.
  • Provide an exceptional birthday experience to birthday guest of honor and all parents and guests.
  • Keep workstation area clean and organized.
  • Monitor, clean and organize party zone and café seating areas as needed.
  • Restock any and all party supplies and party add-ons as needed.
  • Resolve customer complaints.
  • Request assistance using paging radios.
  • Report problems with cash registers, customers or facility to head cashier or manager on duty.
  • Responsible for accurate cash and till management for their drawer.
  • Monitor marketing flyer stocks and replenish as needed.
  • Ensure that all trash and debris are cleared from party rooms.
  • Ensure that all chairs, tables and tablecloths are evenly aligned and tidy.
  • Ensure all party gifts and belongings have left with the party guest of honor, otherwise, contact party parents when time allows.
  • Address thank you note to birthday guest of honor after party has concluded.
  • Complete opening and closing duties.
  • Performs his or her job in a friendly, courteous manner at all times.
  • Promptly informs the Manager on Duty of any and all customer complaints or comments.
  • Remains diligent and focused during all monetary or credit card transactions so that his or her register is accurate at the end of each shift.
  • Informs Manager immediately of product shortages.
  • Performs other related duties as assigned by the Manager.   

Qualifications:

  • Willingness to be a Team Player and Hard Worker.
  • Prior experience as a waitress/waiter or party host is preferred but not necessary.
  • Must be able to communicate clearly with managers but especially with customers.
  • Be able to reach, bend, stoop and frequently lift up to 25 pounds.
  • Be able to work in a standing position for long periods of time (up to 10 hours).